Privacy Policy (Tranador Health)
Privacy Policy
Last Updated: March 4, 2026
Tranador Health (“Tranador Health,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website (the “Site”) or contact us.
Contact:
Email: support@tranadorhealth.com
Phone: (253) 300-1141, (913) 354-4467, (888) 877-7022
1) What This Policy Covers
This Privacy Policy applies to information collected through:
- Our website and related online pages
- Contact forms and inquiries
- Email, phone, and text/SMS communications initiated through Tranador Health
- Cookies and basic analytics (where enabled)
Important: If you become a patient/client or receive clinical services, you may also receive a separate Notice of Privacy Practices (NPP) describing how protected health information (PHI) is handled under HIPAA (where applicable).
2) Information We Collect
A) Information You Provide
We may collect information you choose to submit, including:
- Name, email address, phone number
- Message content and form entries (e.g., contact requests)
- Any additional information you provide when you contact us
B) Information Collected Automatically
When you use the Site, we may collect:
- IP address, device/browser type, and identifiers
- Pages viewed, time spent, referring/exit pages
- Approximate location (city/state level) derived from IP
- Cookies or similar technologies (see Cookies section below)
C) Sensitive Information
Please do not submit highly sensitive medical or personal information through general website contact forms unless specifically requested through a secure method.
3) SMS Consent & Marketing (Unmissable Notice)
This section is included to clearly address how we handle phone numbers and SMS consent.
Mobile opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
If you choose to opt in to receive SMS communications from Tranador Health, your consent is used only to support the communications you requested (for example, support responses, operational updates, and similar service-related messages, where applicable).
4) How We Use Information
We may use information to:
- Respond to inquiries and provide customer support
- Coordinate scheduling or service-related communications
- Improve the Site and user experience
- Maintain security, prevent fraud, and protect our systems
- Comply with legal obligations and enforce our terms
- Communicate with you via email, phone, or SMS where you consent or where permitted by law
5) How We Share Information
We may share information in the following situations:
A) Service Providers
We may share information with trusted vendors who help us operate the Site and provide services (e.g., website hosting, analytics, email/SMS service providers, scheduling tools). These providers are only permitted to use information to perform services for us and are expected to protect it appropriately.
B) SMS Consent Non-Sharing (Required Statement)
Mobile opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
C) Legal, Safety, and Compliance
We may disclose information if required by law, subpoena, court order, or to:
- Protect the rights, property, or safety of Tranador Health, our users, or others
- Investigate suspected fraud, security threats, or violations of our policies
D) Business Transfers
If we undergo a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.
We do not sell your personal information for money.
6) Cookies & Analytics
We may use cookies and similar technologies to:
- Make the Site function properly
- Remember preferences (where applicable)
- Measure traffic and usage to improve the Site
You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.
If third-party analytics are used (e.g., Google Analytics), those providers may collect data according to their own privacy policies.
7) Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including:
- Responding to requests and providing support
- Security and fraud prevention
- Legal, regulatory, and compliance obligations
Retention periods vary depending on the type of information and applicable laws.
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure. Use of the Site is at your own risk.
9) Your Choices and Rights
Depending on your location, you may have rights to request:
- Access to or correction of your information
- Deletion of certain information
- Opt-out of certain communications
To make a request, contact us at support@tranadorhealth.com. We may need to verify your identity before fulfilling requests.
Communication Preferences
- Email: You may unsubscribe using a link in the email (if provided) or by contacting us.
- SMS/Text: Reply STOP (where applicable) or contact us to opt out.
- Phone: You can request not to be called for non-essential communications.
10) Children’s Privacy
The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided information, contact us so we can address it.
11) External Links
The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies directly.
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date indicates when revisions were made. Continued use of the Site after changes means you accept the updated Policy.
13) Contact Us
If you have questions about this Privacy Policy, contact us:
Email: support@tranadorhealth.com
Phone: (253) 300-1141, (913) 354-4467, (888) 877-7022